Delivery

UK Holiday Delivery

UK orders placed before 3 pm on Friday 21st December 2018 will be delivered on the next day as normal.

UK orders placed in-between Friday 21st December 2018 after 3pm - Tuesday 1st January 2019 will be delivered by Thursday 3rd January 2019.

Dispatch times

Our dispatch times are:

• Monday to Friday
  Same day if payment is made before 3:15pm.
• Saturday
  Same day if payment is made before 10:30am.

During bank holidays and unusual circumstances, delays may occur.

Delivery options

When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:

• Free Shipping
  1-2 working days tracked service for orders over £50. Only available to selected UK areas.
• UK Express Courier (£6.95)
  1-2 working days tracked service.
• Royal Mail 1st Class (£5.50)
  Approx 2-3 days non-tracked service.
• UK Outer Area Courier (£12.00 - £14.00)
  Approx 2 working days. Please contact us for an accurate delivery time.
• EU Delivery (£16.00)
  Selected countries only. Please contact us for delivery times to your country.

Returns

We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.

Returns period

If there's a problem with your order, returns can only be accepted if you report the problem within:

• 7 working days for broken/missing items.
• 14 days for undelivered items.

If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 30 days of having placed your order, and we will advise on how to return the items for a refund.

Please note we cannot refund items that are returned in a condition different to how they were sent out.