Delivery
Easter Delivery
All items purchased on 18/04/19 up to 3.15pm will be dispatched same-day for delivery on 23/04/2019. Orders placed after this time will be processed for dispatch on 23/04/2019.
Dispatch times
Our dispatch times are:
- Monday to Friday
Same day if payment is made before 3:15pm. - Saturday
Same day if payment is made before 10:30am.
During bank holidays and unusual circumstances, delays may occur.
Delivery options
When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:
- Free Shipping
1-2 working days tracked service for orders over £50 ex VAT. Only available to selected UK areas. - UK Express Courier (inc. VAT £5.99)
1-2 working days tracked service. - Royal Mail 1st Class (inc. VAT £4.99)
Orders under 2kg. Approx 2-3 days non-tracked service. - UK Outer Area Courier (inc. VAT £12.00 - £14.00)
Approx 2 working days. Please contact us for an accurate delivery time. - EU Delivery (£16.00)
Selected countries only. Please contact us for delivery times to your country.
Returns
We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.
Returns period
If there's a problem with your order, returns can only be accepted if you report the problem within:
- 7 working days for broken/missing items.
- 14 days for undelivered items.
If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 30 days of having placed your order, and we will advise on how to return the items for a refund.
Please note we cannot refund items that are returned in a condition different to how they were sent out.
