Delivery
Holiday Delivery
The last date to place your order and receive it before the warehouse shutdown is Tuesday 17th December with a cut - off time of 3:15pm. Any orders received after this cut-off time will be dispatched on Thursday 2nd January for delivery on Friday 3rd January.
Dispatch times
Our dispatch times are:
Monday to Friday
Same day if payment is made before 3:15pm.
During bank holidays and unusual circumstances, delays may occur.
Delivery options
When you place your order, you will be presented with one or more delivery options depending on your location, and the order size/total:
| Name | Description | Price ex VAT | Price inc VAT |
|---|---|---|---|
| Free Next Day Delivery | 1-2 working days tracked service for orders over £50 ex VAT. Only available to selected UK areas. | FREE | FREE |
| Royal Mail 1st Class | Orders under 2kg. Approx 1-2 days non-tracked service. | £4.16 | £4.99 |
| UK Express Courier | 1-2 working days tracked service. | £4.99 | £5.99 |
| Northern Ireland & Scottish Highlands | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £12.00 | £14.40 |
| UK Offshore Outer Areas | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £16.00 | £19.20 |
| Republic of Ireland | Approx 2 working days. Please contact us for an accurate delivery time. Delivery price per 30kg. | £16.00 | £19.20 |
| EU Delivery | Selected countries only. Please contact us for delivery times to your country. | £16.00 |
Returns
We take pride in the quality of our products. If your order did not meet your requirements for any reason, please contact us for assistance.
Returns period
If there's a problem with your order, returns can only be accepted if you report the problem within:
- 7 working days for broken/missing items.
- 14 days for undelivered items.
If you are unhappy with any items for whatever reason, or if you have changed your mind, we are able to offer a refund (excluding postage costs) as long as you contact us within 30 days of having placed your order, and we will advise on how to return the items for a refund.
Please note we cannot refund items that are returned in a condition different to how they were sent out.
